Privacy Policy

Information We Collect

When you create an account or use our gaming services, we collect certain personal data necessary to provide a safe and personalised experience. This typically includes your full name, date of birth, residential address, email address, telephone number and any username or password details you choose. We also gather financial information required to process deposits, withdrawals and other transactions, such as bank account details or payment card information.

In addition to information you give us directly, we automatically collect technical data whenever you visit our site. This includes your IP address, browser type and version, device operating system, pages visited, time spent on each page, and referral sources. We may also collect information about your gaming activity, including games played, stakes placed, wins, losses and account balances.

Verification and Regulatory Data

To meet legal and regulatory obligations, particularly around age verification, anti-money laundering and responsible gambling requirements, we may request and retain copies of identification documents such as a passport, driving licence or utility bills. This information is only used for compliance purposes and is handled with strict confidentiality.

How We Use Your Information

We use the personal data we collect to create and manage your account, process financial transactions, and deliver the gaming services you request. This allows us to maintain accurate records, prevent fraud, and ensure compliance with all applicable gambling regulations. Your information also helps us to personalise your experience, for example by recommending games that may suit your preferences or notifying you about platform updates.

Where you have provided consent, we may use your contact details to send marketing communications about bonuses, promotions and new game releases. You can withdraw this consent at any time by adjusting your account preferences or contacting customer support. We also analyse usage data to improve our website, develop new features and better understand player needs.

Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share information with carefully selected service providers who assist us in operating the platform. These include payment processors, identity verification agencies, customer support providers, and analytics services. All such partners are contractually bound to maintain the security and confidentiality of your data and may only use it for the specific purposes we authorise.

We may also disclose personal data where required by law, for example to regulatory authorities, law enforcement agencies or authorised bodies responsible for overseeing licensed gambling operations. This is done solely to comply with legal obligations and to protect the integrity of our services.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enable certain essential functions, remember your login details, and analyse how our site is used. Some cookies are strictly necessary for the platform to work correctly, while others help us understand user behaviour and improve performance.

You can manage your cookie preferences through your browser settings or our cookie consent tool where available. Please note that disabling certain cookies may affect your ability to access particular features or result in a less personalised experience.

Data Security

We take the security of your personal data very seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, misuse or disclosure. These measures include encryption of sensitive information, secure servers, regular security audits and restricted staff access to personal records.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage can be guaranteed as completely secure. We continuously review and update our security practices to reflect new developments and threats.

Your Rights

You have several important rights regarding your personal data. These include the right to access a copy of the information we hold about you, to request correction of any inaccurate details, and in certain circumstances to ask for your data to be deleted or for processing to be restricted. You may also object to processing based on legitimate interests or withdraw consent where this forms the basis of our processing.

To exercise any of these rights, please contact our customer support team with sufficient information to verify your identity. We will respond to your request within the timeframes required by law. If you are unhappy with how we have handled your request, you have the right to complain to the relevant data protection authority.

Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once your data is no longer needed, it is securely deleted or anonymised. Account information related to regulatory obligations may be kept for longer periods as dictated by gambling licensing requirements.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology or legal requirements. The revised version will be posted on this page with an updated effective date. We recommend that you review this policy periodically to stay informed about how we protect your information. Continued use of our services after any changes constitutes acceptance of the updated policy.

Contacting Us

If you have any questions, concerns or requests regarding this privacy policy or the way we handle your personal data, please contact our support team through the channels provided on our website. We are committed to addressing your queries promptly and transparently.